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District Family/Customer Complaint Procedure

Family/Customer complaints should first be discussed directly with the GDRH staff member involved so that they have an opportunity to resolve the problems you bring to their attention. If the problem is a school-related matter and discussion with the staff member does not result in a resolution of the problem, families/customers should contact their school’s Assistant Principal and/or Principal. If, after speaking with school administration, the family/customer still feels a resolution has not been reached, please reach out to Anna M. Young, Interim Superintendent at anna.young@gdrh.org.

If the complaint is a District Office staff related matter and discussion with the District Office staff member does not result in a resolution of the problem, please contact that staff  member’s direct supervisor. If, after speaking with the direct supervisor, the family/customer still feels  a resolution has not been reached, please contact Anna M. Young, Interim Superintendent at anna.young@gdrh.org. 


The following procedure should be followed: 

  • Any complaint must be submitted to the school within ten (10) school days after the event in  question occurred providing the family knew or should have known of the event in question. 
  • The directing principal or administrator will will arrange for a time to discuss the matter with the  family/customer within three (3) business days. 
  • The directing principal or administrator will document in writing the complaint resolution and will return it to the  family /customer and a copy to the Superintendent’s Office within  five (5) business days.
  •  If the family/customer is satisfied with the directing principal's or administrator’s written  response, the matter is considered to be resolved. 
  •  If the family/customer is not satisfied, please contact Anna M. Young, Interim Superintendent at anna.young@gdrh.org
  • The Interim Superintendent or designee will arrange for a time to discuss the matter with the  family/customer within three (3) business days. 
  • The Interim Superintendent or designee will document in writing the complaint resolution and return it to the family/customer within five (5) business days. 
  •  If the results of this discussion and resolution are satisfactory, the complaint will be  considered resolved.  If the family/customer is still not satisfied than a request may be made for a hearing with the school board.