District Family/Customer Complaint Procedure

Family/Customer complaints should first be discussed directly with the GDRH staff member involved so that they have an opportunity to resolve the problems you bring to their attention. If the problem is  a school related matter and discussion with the staff member does not result in a resolution of the  problem, families/customers should contact their school’s Assistant Principal and/or Directing  Principal. If, after speaking with school administration, the family/customer still feels a resolution has not been reached, please reach out to the Superintendent and/or fill out the Family/Customer Complaint Form. 

If the complaint is a District Office staff related matter and discussion with  the DO staff member does not result in a resolution of the problem, please contact that staff  member’s direct supervisor. If, after speaking with the direct supervisor, the family/customer still feels  a resolution has not been reached, please fill out the Family/Customer Complaint Form. 

The Family/Customer Complaint Form is available to families/customers to provide an opportunity to  register any concerns families/customers might have about a school district facility, program, employee, policy, or action. This form is available, on GDRH Website, from any GDRH school or the Superintendent's Office. The form is also linked here.  Family/Customer Complaint Form

The following procedure should be followed: 
•  Any complaint must be submitted to the school within ten (10) school days after the event in  question occurred providing the family knew or should have known of the event in question. Otherwise, it may, at the discretion of the directing principal, be dropped. 
•  The directing principal or administrator will respond in writing to the registered Level I  complaint and return it to the  family /customer and a copy to the Superintendent’s Office within  five (5) business days. 
•  If the family/customer is satisfied with the directing principal's or administrator’s written  response, the matter is considered to be resolved. 
•  If the  family/customer is not satisfied, please contact the Superintendent’s Office, 2600 West Mill Rd, Glendale, WI, 53209, 414-351-7170 to request a Level II  response. 
•  The Superintendent or designee will arrange for a time to discuss the matter with the  family/customer within three (3) business days. 
•  The Superintendent or designee will respond in writing to the Level II complaint resolution and  return it to the family/customer. 
•  If the results of this discussion and response to the matter are satisfactory, the complaint will be  considered resolved. 
•  If the family/customer are still not satisfied that the complaint has been resolved, the Superintendent or designee will arrange for a time to discuss the matter with you within three (3) business days. 
•  If the results of this discussion and response to the matter are satisfactory, the complaint will be  considered resolved.  If the family/customer is still not satisfied that the complaint has been resolved a request may be made for a hearing with the school board.

The Glendale River Hills School District believes that the use of the Complaint Form will provide an opportunity for concerns to be dealt with quickly and responsibly so that the  educational needs of students can be most effectively served.